Returns & Exchanges
We take pride in our artisanal fragrances and want you to be fully satisfied with your purchase. If you are not completely content, we offer a 30-day return window for products in their original, unopened packaging.
Check Eligibility
Ensure your fragrance remains sealed in its original cellophane wrap and was purchased directly from our official online boutique within the last 30 days.
Request Authorization
Contact our Concierge Service with your order number to receive a Return Merchandise Authorization (RMA) and a prepaid shipping label.
Secure Packaging
Carefully place the item in its original shipping box, including all complimentary samples and gifts with purchase, to prevent damage during transit.
Processing & Refund
Once our quality control team inspects the returned item, your refund will be issued to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing